Returns & Exchanges Policy

If for any reason you are not satisfied with your product(s), you can return or exchange it within 14 days of receipt. Please contact us within 14 days of receiving your product(s).

We will accept returns or exchanges within 14 days of receiving your item(s) if you are not 100% satisfied. Shipping costs are non-refundable. Items with quality related issues such as damaged, defective, or mis-shipped items are eligible for a full refund, including shipping costs.

Returns & Exchanges Policy:

Please contact us within 14 days of receiving your item. Include a statement explaining the reason for your return or exchange.

The item must not be worn, washed, altered, or damaged and must have the original tags attached. Used or modified items will not be accepted.

Returns or exchanges without our prior notice will not be accepted. Please contact us before returning or exchanging any product.

Once the returned items are received, the refund or exchange will be processed as soon as possible. After your refund is processed, you will receive a confirmation email.

For hygiene reasons, we cannot offer refunds or exchanges for swimwear, lingerie, jewelry and earrings unless the item(s) are visibly defective.

The buyer is responsible for the return shipping costs and related fees.

Please contact us first at support@ urutabi .com for detailed return instructions. Otherwise, we will not be able to identify your return, which will affect the processing of your refund. Our customer service will contact you within 24 hours.

Please note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.